Privacy Policy
How MateLoop collects, uses, and protects your information.
Last updated: 30 July 2026
MateLoop (“we”, “us”) operates the website mateloop.com.au — an Australian pet marketplace and community.
Information we collect
- Account details you provide (name, email, phone, address, profile information).
- Shop and listing content you post (photos, descriptions, pricing).
- Messages and support requests you send through the site.
- Technical data such as IP address, browser type, and pages visited (for security and site performance).
- If you sign in with Google or Facebook, basic profile details those providers share with us (such as name and email), with your permission.
How we use information
- To create and manage your account and shops.
- To show listings, enable messaging, and operate the marketplace.
- To send verification codes, service emails, and respond to contact requests.
- If you subscribe to MateLoop updates, to send occasional newsletter emails about the marketplace, guides, and adoption tips. You can unsubscribe at any time. Newsletter signup is optional and separate from account or order emails.
- To protect the platform against fraud, abuse, and spam.
- To improve MateLoop features and reliability.
Sharing
We do not sell your personal information. We may share data with service providers who help us run MateLoop (for example hosting, email delivery, SMS, and payment processors), only as needed to provide those services. We may also disclose information if required by law.
Social login (Google / Facebook)
When you choose social login, we receive limited account information from that provider to create or sign you in. We do not receive your social password. You can disconnect social login by contacting us.
Data retention and deletion
We keep account data while your account is active. You may request deletion of your account and associated personal data by emailing customerservice@mateloop.com.au or using our data deletion instructions.
Security
We take reasonable technical and organisational steps to protect your information. No method of transmission over the internet is completely secure.
Contact
Privacy questions: customerservice@mateloop.com.au or use our Contact us form.